FAQ Regarding COVID-19 and Your Property


Q: Did COVID-19 affect my market value this year?

State law sets January 1 as the appraisal date for all Texas appraisal districts.  Your value was determined by local market data as of January 1, 2020.  Changes in your market value caused by the current health crisis will be taken into consideration as of January 1, 2021.


Q: Did the protest deadline change?

The protest deadline will stay the same.  State law sets the protest deadline as May 15 or 30 days after your value notice is mailed.  Your protest deadline is listed in bold type on your value notice.


Q: How can I protest if the TCAD office is closed?           

Team members are working, so we encourage you to take advantage of our online services for filing and settling a protest.  Selecting e-file will allow you to submit your opinion of value and upload documents for an appraiser to review.  To use these services, simply follow the e-file instructions included with your notice of value.  Additionally, you can mail protests to the TCAD office, PO Box 1800, Abilene, TX 79604.


Q: How can I get my homestead exemption application to TCAD?

You can mail a paper application found on our website to our office – form 11.13.  The same homestead exemption form can be used for the General Residential Homestead, Over-65 Homestead, Disability or Over-55 Surviving Spouse.  You MUST attach a copy of your driver’s license – the property address you are applying the exemption must match your driver’s license.


Q: Did the TCAD grant a Business Personal Property Extension?

The chief appraiser has granted an automatic extension to May 15 for all business personal property accounts for tax year 2020.


You may mail your payment or use the Drop Box located by the main entrance, and we will mail a receipt to the property owner. Additionally, you may use our website to make a tax payment or pay by phone (844) 463-8917.